I would like to change the ordered size before you ship to us.
If you would like to change the gear size before we ship to you, please email us. Please contact us … Read More
I would like to add some gear before you ship to me. Is it too late?
If you would like to add some other items, The quickest way is to place your additional order again from … Read More
What is Hiking gear rental service?
We offer hiking equipment or gear to the customer who does not have them at all. Hiking gear rental service … Read More
I do not know how to use gear.
We have prepared a movie for you to learn how to use our gear. Also, we will attach an instruction … Read More
When Do I return?
Please return your gear on the next day of your hiking has finished. Returning date means the day you hand … Read More
What time the gear will be delivered?
Our partner delivery company “Yamato delivery” will deliver your gear mostly in morning hours. However, some part of Japan like … Read More
How much for the shipping fee?
Our entire rental prices include shipping fee. For returning equipment, we attach a delivery voucher that allows you to send … Read More
How can I pay the rental fee?
Payment Payment should be done by PAYPAL or Credit card via stripe payment system. You will be re-directing to PAYPAL … Read More
How much for the late fee?
Late fee If you are late to return rental package, we request extra rental charge. 500 yen/item for 1-day delay … Read More
I have to cancel the hiking trip.
Cancellation If you decide to cancel, you are responsible to inform via email or contact form A.S.A.P. Cancel 5 … Read More