Tokyo Area Gear Pickup Service
Rental Gear Pickup Near Tokyo Station
Please read carefully before ordering.
This is a special pickup service for guests staying at Airbnb properties,
vacation rentals, unmanned accommodations, or other accommodations that
cannot accept deliveries.
KOBE OUTDOOR will prepare your rental gear and deliver it to BIG ECHO
Yaesu Main Store near Tokyo Station. You must travel to the store and
collect the package yourself.
Service Details
- Product Price: ¥100,000 per order
- Capacity: Rental gear for up to 2 people
- Order Deadline: By 4:00 PM Japan Standard Time
- Pickup Date: The following day
- Pickup Location: BIG ECHO Yaesu Main Store
- Communication: WhatsApp is required
- Navigation: Google Maps is required
Rental gear fees are charged separately.
This service cannot be purchased by itself.
You must also order the required rental gear from KOBE OUTDOOR.
Price Breakdown
- ¥80,000 non-refundable special service fee
- ¥20,000 refundable pickup deposit
The ¥80,000 service fee covers special order preparation, staff
transportation, direct delivery to the pickup location, luggage-storage
arrangements, reservation management, and urgent WhatsApp coordination.
Pickup Location
BIG ECHO Yaesu Main Store
3-2-17 Nihonbashi
Chuo City, Tokyo 103-0027
Japan
- Open 24 hours
- Approximately a 3-minute walk from Tokyo Station
- Near the Yaesu North Exit of Tokyo Station
- Approximately a 3-minute walk from Nihombashi Station Exit B3
Open BIG ECHO Yaesu Main Store in Google Maps
Please open the Google Maps link and confirm that you can travel to
this location before placing your order.
Fixed Pickup Location
Pickup is available only at BIG ECHO Yaesu Main Store.
You cannot:
- Select another pickup location
- Change the pickup location
- Request delivery to your Airbnb
- Request delivery to another accommodation
- Request delivery directly to Tokyo Station
- Request pickup at a different BIG ECHO location
Going to a different BIG ECHO store does not qualify for a refund or
a change to the pickup time.
24-Hour Store and Confirmed Pickup Time
BIG ECHO Yaesu Main Store is open 24 hours.
However, this does not mean that you can collect your gear at any time.
You must collect your gear within the pickup time confirmed by KOBE OUTDOOR.
- The pickup time cannot be changed
- The pickup time cannot be extended
- The pickup time cannot be postponed
- Contacting us through WhatsApp does not allow you to change the pickup time
Please arrive early enough to find the store and complete the pickup
procedure within your confirmed pickup time.
Order Confirmation
Payment does not automatically guarantee that your order has been accepted.
KOBE OUTDOOR must first confirm:
- Rental gear availability
- Pickup-location availability
- Your rental period
- Your order details
- Your WhatsApp connection
- The name of the person collecting the gear
Your order is confirmed only after you receive an acceptance message
from KOBE OUTDOOR through WhatsApp.
If KOBE OUTDOOR cannot accept your order, the ¥100,000 payment will be refunded.
WhatsApp Is Required
You must install WhatsApp before placing your order.
You must:
- Provide the correct WhatsApp number, including your country code
- Confirm that you can receive a test message from KOBE OUTDOOR
- Keep mobile data or Wi-Fi available in Japan
- Turn on WhatsApp notifications
- Read all messages and instructions sent by KOBE OUTDOOR
- Reply promptly when confirmation is requested
- Remain reachable until pickup has been completed
- Send a proof photo after collecting your gear
An incorrect phone number, lack of internet access, unread messages,
or failure to reply does not qualify for a refund.
Google Maps Is Required
You must be able to use Google Maps and travel to BIG ECHO Yaesu Main
Store without assistance from KOBE OUTDOOR.
You are responsible for:
- Having a working smartphone
- Having mobile internet access or Wi-Fi in Japan
- Opening the Google Maps link provided by KOBE OUTDOOR
- Finding the correct BIG ECHO location
- Arriving before your confirmed pickup time
- Allowing enough time for transportation delays
Becoming lost, going to the wrong store, having no internet access,
or arriving late does not qualify for a refund or a pickup-time change.
Pickup Information Sent Through WhatsApp
After your order has been accepted, we will send you:
- The store name and address
- A direct Google Maps link
- Your confirmed pickup date and time
- Your reservation details
- A screenshot of the reservation details
- Instructions for collecting the package
- A Japanese message to show the store staff
Save the reservation screenshot on your phone before going to the store.
Do not share it with another person.
How to Collect Your Gear
- Go to the reception counter at BIG ECHO Yaesu Main Store.
- Show the reservation screenshot sent through WhatsApp.
- The store staff will check the reservation details.
- Receive your rental package.
- Confirm that the name and KOBE OUTDOOR order number are correct.
- Take a clear photo of the collected package.
- Send the photo to KOBE OUTDOOR through WhatsApp.
- Wait for confirmation that we have received the photo.
- After verification, we will process the ¥20,000 partial refund.
You are visiting BIG ECHO only to collect your stored rental package.
You do not need to reserve or use a karaoke room.
Message to Show the Store Staff
You do not need to explain the service in Japanese.
Show the following message and your reservation screenshot to the staff.
ecbo cloakで預けられている荷物を受け取りに来ました。
予約詳細はこちらです。荷物の受け取りをお願いします。
I am here to collect luggage stored through ecbo cloak.
Here are my reservation details.
¥20,000 Refundable Pickup Deposit
A ¥20,000 refundable pickup deposit is included in the ¥100,000 product price.
After collecting your gear, you must take a clear proof photo and send it
to KOBE OUTDOOR through WhatsApp before leaving the pickup location.
The proof photo must:
- Clearly show the collected rental package
- Clearly show the name or KOBE OUTDOOR order label
- Be taken after the package has been released to you
- Be sent from the WhatsApp number registered with your order
- Be clear enough for KOBE OUTDOOR to verify the pickup
Your face does not need to appear in the photo unless we cannot verify
the pickup from the submitted image.
If the photo is unclear, incomplete, or cannot be verified, KOBE OUTDOOR
may request another photo or additional information.
After verification, we will process a ¥20,000 partial refund to your
original payment method.
The refund may take several business days to appear, depending on your
card issuer or payment provider.
When the ¥20,000 Deposit Will Not Be Refunded
The deposit will not be refunded if:
- You do not collect the rental gear
- You arrive after the confirmed pickup time
- You go to the wrong pickup location
- You do not present the required reservation screenshot
- You cannot be contacted through WhatsApp
- Someone other than the confirmed recipient attempts to collect the package
- You do not send the required proof photo
- The photo does not clearly prove that the package was collected
- You do not provide additional proof when requested
- You request a change to the location, date, time, or recipient
If additional storage, package recovery, staff travel, or handling costs
exceed ¥20,000, the additional costs may be charged separately.
Confirmed Recipient
The name of the person collecting the gear must be provided when placing
the order and cannot be changed after acceptance.
The recipient may be required to show:
- The reservation screenshot
- The KOBE OUTDOOR order number
- A passport or other photo identification
Third-Party Luggage Storage
This service uses ecbo cloak, a third-party luggage-storage service.
KOBE OUTDOOR will check in the package at BIG ECHO Yaesu Main Store.
You will collect it using the reservation details sent through WhatsApp.
Proxy pickup is performed at the customer’s own risk under the storage
provider’s rules. Keep your reservation screenshot private.
Pickup-Location Staff Cannot Assist With Rental Questions
BIG ECHO staff are responsible only for storing and releasing the package.
They cannot assist with:
- Size selection or size changes
- Missing items or rental gear questions
- Product explanations or Mt. Fuji climbing advice
- Order or pickup-time changes
- Refund requests
- Return arrangements
Contact KOBE OUTDOOR through WhatsApp for all rental-related questions.
Sizes and Return of Rental Gear
Check the size chart for every rental item carefully before ordering.
Size changes cannot be arranged at BIG ECHO Yaesu Main Store.
Replacement items are subject to availability and may not arrive before
your climb. Selecting an incorrect size does not qualify for a refund
of the ¥80,000 service portion.
Do not return the rental gear to BIG ECHO Yaesu Main Store.
Use the return instructions and prepaid return label included with your
rental order. Late returns may result in additional fees.
No Cancellations, Changes or Refunds After Acceptance
After KOBE OUTDOOR accepts your order:
- The ¥80,000 service portion is non-refundable
- The pickup location, date, and time cannot be changed
- The confirmed recipient cannot be changed
- Changes to accommodation or travel plans do not qualify for a refund
- Changes to climbing plans do not qualify for a refund
- Bad weather does not qualify for a refund
- Transportation delays do not qualify for a refund
- Becoming lost or arriving late does not qualify for a refund
- Cancellation of your Mt. Fuji climb does not qualify for a refund
If KOBE OUTDOOR is unable to provide the service after accepting your order,
the full ¥100,000 will be refunded.
Airbnb is a trademark of Airbnb, Inc. This service is independently
operated by KOBE OUTDOOR and is not affiliated with or endorsed by Airbnb.