Super Express Delivery

Emergency Next-Morning Delivery Service for Mt. Fuji Rental Gear

Please read this page carefully before placing your order.

Super Express Delivery is a premium emergency delivery service for customers who need Mt. Fuji rental gear delivered to an eligible hotel in Tokyo’s 23 wards the next morning.

This is not a standard shipping option.

By placing your order, you confirm that you have read, understood, and agreed to all rules on this page.

1. Service Details

  • Order Time: 4:00 PM – 11:00 PM (Japan Time)
  • Delivery: Next morning (approximately 9:00 AM – 12:00 PM)
  • Service Fee: ¥60,000 per order
  • Delivery Area: Eligible hotels within Tokyo’s 23 wards
  • Maximum Capacity: Rental gear for up to 2 people
  • Delivery Location: Hotel front desk only
Important
Morning delivery means approximately 9:00 AM–12:00 PM.
We cannot guarantee an exact delivery time such as 9:00, 10:00, or 11:00 AM.

2. One Order Covers Up to 2 People

One emergency delivery can transport rental gear for a maximum of two people.
The ¥60,000 service fee is charged per emergency delivery, not per person.
There is no discount for one-person orders.

3. Eligible Hotels

Your hotel must meet ALL of the following requirements:

  • Located within Tokyo’s 23 wards
  • 24-hour staffed front desk
  • Accepts packages for guests
  • Can identify the guest using the hotel reservation name
  • Can safely store your package until pickup

4. We Do NOT Deliver To

  • Airbnb
  • Guesthouses
  • Hostels without reliable package reception
  • Private residences
  • Apartments
  • Shared houses
  • Weekly or monthly apartments
  • Offices
  • Train stations
  • Airports
  • Convenience stores
  • Lockers
  • Hotels outside Tokyo’s 23 wards
  • Hotels without a 24-hour front desk
Orders sent to any of the above locations may be cancelled and may not be shipped.

5. Hotel Confirmation Is Your Responsibility

Before ordering, you must contact your hotel and confirm that:

  • They accept guest packages.
  • They can receive packages before check-in.
  • The reservation name matches exactly.
  • They can hold your package safely.
  • If necessary, you have informed the front desk that your package is arriving.
If your hotel refuses the package because of missing confirmation, incorrect information, or hotel policy, no refund will be issued.

6. Reservation Name Must Match Exactly

The name entered in your order must exactly match the name used for your hotel reservation.

  • First / Last name order
  • Middle names
  • Nicknames
  • Spelling differences
  • Reservations under another person’s name
If the hotel cannot identify you, delivery may fail and no refund will be provided.

7. If You Have Already Checked In

You must provide your room number.
If your room number is missing or incorrect, delivery may fail and no refund will be issued.

8. Required Information

  • Hotel name
  • Hotel address
  • Hotel phone number
  • Reservation name
  • Check-in date
  • Reservation number (if available)
  • Room number (if checked in)
  • Email address
  • Mobile phone number

9. Email Communication

Please check your email regularly, including your spam folder.
We communicate important information by email.
Failure to respond may result in order cancellation without refund.

10. Delivery Completion

Delivery is considered complete once the package has been handed to the hotel front desk.
After that point, we are not responsible for the hotel’s internal handling of your package.

11. No Changes After Payment

After payment is completed:

  • No cancellations
  • No refunds
  • No size changes
  • No hotel changes
  • No address changes
  • No name changes
  • No delivery date changes
  • No change in number of people

12. Force Majeure

If delivery becomes impossible due to major events beyond our control (natural disasters, transportation suspension, severe weather, government orders, etc.), we may issue a full refund.

13. Why Does This Cost ¥60,000?

The service fee covers emergency arrangements such as:

  • Urgent staff assignment
  • Priority inspection and packing
  • Late-night operations
  • Taxi and train transportation
  • Fuel and highway costs
  • Shinkansen transportation when necessary
  • Emergency logistics coordination

14. Important Information for International Travelers

  • Japanese hotels often have strict privacy policies.
  • Hotels may refuse packages if names do not match exactly.
  • Guests may need to notify the hotel before delivery.
  • A 24-hour front desk does not guarantee package acceptance.
  • Hotel policies always take priority.

15. Failure to Follow These Rules

If any required information is incorrect or incomplete, or if you fail to follow these requirements, your order may be cancelled without refund.

16. Right to Refuse Service

We reserve the right to refuse or cancel any order if delivery cannot be completed safely or according to our service requirements.

17. Customer Agreement

I confirm that:

  • I have read and understood all Terms & Conditions.
  • All hotel information is accurate.
  • My hotel has a 24-hour front desk.
  • My hotel accepts guest packages.
  • I have entered my room number if already checked in.
  • I understand that no cancellations, refunds, or changes are permitted after payment except in cases of force majeure.
  • I understand my order may be cancelled without refund if any information is incorrect or if I fail to meet the service requirements.

Short Notice

Please read the full Super Express Delivery rules before ordering.

This is a premium emergency service with strict hotel delivery requirements.

Orders that do not meet all requirements may not be shipped and may be cancelled without refund.

Required Confirmation & Agreement

By selecting “YES”, you confirm that you have read, understood, and agreed to all of the statements above.