Complete Rules and Required Agreement
vacation rentals, unmanned accommodations, or other accommodations
that cannot accept deliveries.
KOBE OUTDOOR will prepare your Mt. Fuji rental gear and deliver it
directly to BIG ECHO Yaesu Main Store near Tokyo Station.
You must travel to the store and collect the package yourself.
¥100,000 per order
Up to 2 guests
4:00 PM JST
The following day
Near Tokyo Station
WhatsApp and Google Maps
Price and Deposit
The total product price is ¥100,000 per order.
- ¥80,000 non-refundable special service fee
- ¥20,000 refundable pickup deposit
One service order covers rental gear for a maximum of two guests.
Rental gear fees are charged separately.
This service cannot be purchased by itself. You must also order the
required rental gear from KOBE OUTDOOR.
The ¥80,000 service fee covers:
- Special order preparation
- Staff transportation
- Direct delivery to the pickup location
- Luggage-storage arrangements
- Reservation management
- Urgent WhatsApp coordination
You must send KOBE OUTDOOR a clear proof photo through WhatsApp
immediately after collecting your package.
Order Deadline and Confirmation
Your order must be completed by
4:00 PM Japan Standard Time
for pickup on the following day.
Payment does not automatically guarantee acceptance of your order.
KOBE OUTDOOR must first confirm:
- Rental gear availability
- Pickup-location availability
- Your rental dates and order information
- Your WhatsApp connection
- The name of the person collecting the package
Your order is confirmed only after you receive an acceptance message
from KOBE OUTDOOR through WhatsApp.
If KOBE OUTDOOR cannot accept your order, the ¥100,000 payment will be refunded.
Pickup Location
BIG ECHO Yaesu Main Store
3-2-17 NihonbashiChuo City, Tokyo 103-0027
Japan
- Open 24 hours
- Approximately a 3-minute walk from Tokyo Station
- Near the Yaesu North Exit of Tokyo Station
- Approximately a 3-minute walk from Nihombashi Station Exit B3
Check the location on Google Maps before ordering.
You must be able to travel to the store without assistance from KOBE OUTDOOR.
The Pickup Location Is Fixed
Pickup is available only at BIG ECHO Yaesu Main Store.
You cannot:
- Select or change the pickup location
- Request delivery to your Airbnb
- Request delivery to another accommodation
- Request delivery directly to Tokyo Station
- Request pickup from another BIG ECHO store
Going to another BIG ECHO store does not qualify for a refund
or a change to the pickup time.
24-Hour Store and Strict Pickup Time
BIG ECHO Yaesu Main Store is open 24 hours.
The store being open 24 hours does not mean that you can collect
your gear at any time.
You must collect the package within the pickup time confirmed by KOBE OUTDOOR.
- The pickup date cannot be changed
- The pickup time cannot be changed
- The pickup time cannot be extended
- The pickup time cannot be postponed
- Contacting us through WhatsApp does not allow a time change
Arrive early enough to find the store and complete the pickup
within the confirmed time.
Google Maps Is Mandatory
You are responsible for:
- Having a working smartphone
- Having mobile internet access or Wi-Fi in Japan
- Opening the Google Maps link provided by KOBE OUTDOOR
- Finding the correct BIG ECHO location
- Arriving before the confirmed pickup time
- Allowing enough time for transportation delays
Becoming lost, going to the wrong location, having no internet access,
or arriving late does not qualify for a refund or pickup-time change.
WhatsApp Is Mandatory
You must install WhatsApp before placing your order.
- Provide the correct number, including your country code
- Confirm that you can receive a test message from KOBE OUTDOOR
- Keep mobile data or Wi-Fi available in Japan
- Turn on WhatsApp notifications
- Read all messages and instructions
- Reply promptly when confirmation is requested
- Remain reachable until pickup has been completed
- Send the required proof photo after pickup
An incorrect telephone number, lack of internet access, unread messages,
or failure to reply does not qualify for a refund.
Information Sent Through WhatsApp
KOBE OUTDOOR will send you:
- The store name and address
- A direct Google Maps link
- Your confirmed pickup date and time
- Your reservation details
- A screenshot of the reservation details
- Pickup instructions
- A Japanese message to show the store staff
Save the screenshot on your phone before going to the store.
Do not share it with another person.
How to Collect Your Gear
Go to BIG ECHO Yaesu Main Store within your confirmed pickup time.
Show the screenshot sent by KOBE OUTDOOR through WhatsApp.
Check that the name and KOBE OUTDOOR order number are correct.
Take a clear photo of the collected package before leaving the store.
After verification, KOBE OUTDOOR will process the ¥20,000 partial refund.
You are visiting BIG ECHO only to collect your stored package.
You do not need to reserve or use a karaoke room.
Message to Show the Store Staff
You do not need to explain the service in Japanese.
Show your reservation screenshot and the following message:
Proof Photo and ¥20,000 Refund
The proof photo must be taken and sent immediately after pickup,
before leaving the pickup location.
The photo must:
- Clearly show the collected rental package
- Show the name or KOBE OUTDOOR order label
- Be sent from the WhatsApp number registered with the order
- Be clear enough for KOBE OUTDOOR to verify pickup
Your face does not need to appear unless we cannot verify pickup
from the submitted image.
If the photo is unclear, KOBE OUTDOOR may request another photo
or additional information.
After verification, we will process a ¥20,000 partial refund
to your original payment method.
The refund may take several business days to appear, depending
on your card issuer or payment provider.
When the Deposit Will Not Be Refunded
The ¥20,000 deposit will not be refunded if:
- You do not collect the rental gear
- You arrive after the confirmed pickup time
- You go to the wrong pickup location
- You do not present the reservation screenshot
- You cannot be contacted through WhatsApp
- Someone other than the confirmed recipient attempts pickup
- You do not send the required proof photo
- The submitted photo does not clearly prove pickup
- You do not provide additional proof when requested
- You request a change to the location, date, time, or recipient
Additional storage, package recovery, staff transportation,
or handling costs exceeding ¥20,000 may be charged separately.
Confirmed Recipient
The name of the person collecting the package must be entered
when placing the order.
The recipient may be required to show:
- The reservation screenshot
- The KOBE OUTDOOR order number
- A passport or other photo identification
The confirmed recipient cannot be changed after order acceptance.
Third-Party Luggage Storage
This service uses ecbo cloak, a third-party luggage-storage service.
KOBE OUTDOOR will check in the package. You will collect it by
presenting the reservation information sent through WhatsApp.
Proxy pickup is performed at the customer’s own risk under the
storage provider’s rules. Keep the reservation screenshot private.
Pickup-Location Staff Cannot Assist With Rental Questions
BIG ECHO staff are responsible only for storing and releasing the package.
They cannot assist with:
- Size selection or size changes
- Missing items or rental questions
- Product explanations or Mt. Fuji climbing advice
- Order or pickup-time changes
- Refund requests
- Return arrangements
Contact KOBE OUTDOOR through WhatsApp for all rental-related questions.
Sizes and Return of Rental Gear
Check the size chart carefully before ordering.
Size changes cannot be arranged at BIG ECHO Yaesu Main Store.
Selecting an incorrect size does not qualify for a refund of the
¥80,000 service portion.
Use the return instructions and prepaid return label included with
your rental order. Late returns may result in additional fees.
No Cancellations, Refunds or Changes After Acceptance
- The ¥80,000 service portion is non-refundable
- The pickup location, date, and time cannot be changed
- The confirmed recipient cannot be changed
- Accommodation or travel changes do not qualify for a refund
- Changes to climbing plans do not qualify for a refund
- Bad weather does not qualify for a refund
- Transportation delays do not qualify for a refund
- Becoming lost or arriving late does not qualify for a refund
- Cancellation of your Mt. Fuji climb does not qualify for a refund
If KOBE OUTDOOR is unable to provide the service after accepting
your order, the full ¥100,000 will be refunded.
Required Agreement
Before ordering, you must confirm and agree to every condition below.
and ¥20,000 is a refundable pickup deposit.
and rental gear fees are charged separately.
near Tokyo Station.
where it is located.
cannot be changed after confirmation.
my gear within my confirmed pickup time.
assistance from KOBE OUTDOOR.
has been completed.
through WhatsApp to the reception staff.
immediately after collecting my gear.
only after KOBE OUTDOOR verifies the proof photo.
to collect the gear within the confirmed pickup time or fail
to send acceptable proof.
rental questions, order changes, refunds, or returns.
Tokyo Area Gear Pickup Service.
Do not place an order unless you understand and agree to every rule above.
After reading all rules, return to the product page and select
“I have read and agree” under Required Agreement.
operated by KOBE OUTDOOR and is not affiliated with or endorsed by Airbnb.