Learn step by step
For Airbnb customers
See this example of rental schedule for planning your trip!
e.g. 2days trip, start trekking on July 20th.
Delivery will be made 3days prior to your trekking start date. Own fitting check during this 3 days trial period. Returning gear will be easily done from most of Hotel reception or Convenience store like Seven-Eleven in Japan
This is how it works our rental service!
Simple and Easy system for whole process including booking, using and returning! Receiving at hotel reception you stay. They are great help for you! Just simply hand to Hotel reception or Convenience store to send gear back. Prepaid shipping voucher helps you to ship anywhere in Japan without any extra money!
If you live in Japan, Delivery to your house in Japan is possible!
Delivery possible to your house or apartment if you live in Japan. Please make sure your address is correct!
Learn step by step about our rental service.
You can learn more about our rental service in detail.
Before your trip
Plan your trekking trip.
Mt.Fuji summer season is from July to mid-September.
If you rent gear from us, please visit during the trail opening season.
Our gear is for summer time hiking only!
Our gear is for summer time Mt.Fuji hiking. Our gear is NOT appropriate for winter trekking.
Winter time hiking in Mt.Fuji is not allowed.
Please choose your item for your needs.
If you are considered that you are not well prepared at the first check point ( Mt.Fuji safety guidance center ), you will be rejected to enter mountain area for your safety.
All size charts are based in Japanese size, however you can also see conversion in some item. Please see and read gear size chart and carefully choose your size.
Your rental package will be delivered to your Japanese address(Hotel address), on 3 days before your trekking start date.(You are requested to declare your trekking start date when you place your rental order.)
Delivery time is normally morning from 9:00 AM to 12:00 PM.
If you would like to receive at other delivery time, please inform us when you place your order.
We use Yamato Ta-Q-Bin delivery. Learn more about Yamato Ta-Q-Bin? Click here!
If you order small items ONLY, we might use an paper bag to send you.
We also including a new paper bag for you to return gear.
Short notice booking is possible. If we are out of stock, we have to cancel your booking.
If your order is short notice booking(e.g. within 3 days),
Your rental package might be delivered a day before you go to trekking.
We cannot accept any size change or cancel for short notice booking.
You will have unforgettable memories.
Please pack everything back to our delivery bag and send it to KOBE OUTDOOR.
Attach your prepaid shipping voucher to the delivery bag or the package.
If you lost the prepaid shipping voucher, see the instruction manual to get a new one.
It is simple and super easy if you use our prepaid shipping voucher.
You do not need to pay extra for returning gear if you use our prepared prepaid shipping voucher.
Hand your gear package in the MORNING HOUR BY LUNCH TIME(NOON) to hotel reception or to Convenience store(24 hours shop) like Seven Eleven etc.
They will handle shipping back to us with the prepaid voucher.
Keep in mind that the prepaid shipping voucher is VERY IMPORTANT for you, so please do not lost it. If you lost, returning can be quite complicated for you.
IMPORTANT information about delivery
Especially for Airbnb customer or customer living in JAPAN.
* IMPORTANT : PLEASE READ because you might not receive gear in some case.
- We cannot deliver to Capsule hotel and love hotels because they reject ANY delivery items and you cannot receive them at reception.
- If you are staying in an accommodation offered by Couch Surfing (eg. Airbnb), please contact to your host in advance that you would like to receive a package at your accommodation.
If you are staying in an accommodation offered by Couch Surfing (eg. Airbnb), please contact to your host in advance that you would like to receive a package at your accommodation. We had several troubles happened in these case with couch surfing customers.
>>>Why delivery to Airbnb could be a reason of trouble? Read more by clicking the link.
- Trouble example are below:
- NOT delivered because host name was not written on the shipping label.
(We could have be avoided this trouble if you communicate with your host in advance)
- Address was completely WRONG.
(Host might not tell you the correct address to keep their privacy)
- Host does not allow you to deliver the rental gear because they do not want to owe paying the fee caused by you.
(Some host misunderstand the rental system, some people think they have to pay instead of you if something happened like you lost gear etc.)
- Host could not say “NO receiving” to you because they scared of BAD review, and they confessed it and let us tell you “NO receiving” when we made confirmation call, then it concluded “No receiving”.
(Saying NO is very difficult in Japanese culture, so you should respect their feeling, You are actually asking an exception!)
If you would like to be delivered to Airbnb apartment, Please explain our service to your host and get information below from your host!
You can also show our Japanese website (http://kobeoutdoor.com) to explain if you need.
- What name should KOBEOUTDOOR write on shipping label to deliver gear smoothly ? Mostly Host’s name have to be written.
- What is the apartment address in detail? (please include room number to make delivery smooth!)
- Host’s phone number in case the delivery man would like to ask something regarding about delivery
- If your host would like to receive your rental package instead of you, host’s available time slot for delivery. The time slot can be chosen morning(9:00AM-12:00PM),14:00-16:00,16:00-18:00,18:00-20:00 or 19:00-21:00.
We deliver to the address, offered by YOU.
So we do not owe any responsibility about failure of delivery to Airbnb apartment.