What to do if you lost the prepaid shipping voucher for return.
posted in: rental questions
Your rental gear package will be delivered to you soon. As soon as you receive it, you will find the … Read More
What to do if you have forgotten to send back a part of your used gear.
posted in: rental questions
If you have forgotten to send a part of your used gear, please send gear back to us by following … Read More
How to return used gear?
posted in: Questions, rental questions
How to return Don’t be afraid. Everything is easy and simple! STEP1 Packing Please pack everything back to our … Read More
Why rental gear delivery service is convenient?
posted in: Mt.Fuji trekking questions, Questions, rental questions
If you consider about rental gear delivery service, you might encounter some questions, “Is this service really convenient?” We explain … Read More
Used gear drop off point
posted in: rental questions
Sending back your used gear? Many drop off point available in all over Japan! Convenience store (24 hours shop) Drop … Read More
I was wondering if you guys deliver at apartments? I’ve stayed with a friend of mine in Japan while I’m out here I’ve read you guys deliver at hotels
posted in: Questions, rental questions
Hi we can deliver to your friend’s apartment but the address have to be correct and detail. And you have … Read More
Gear Size in detail
posted in: Questions, rental questions
Here is more detailed size for gear. This will be helpful to choose your right size. If you need to … Read More
Question about glove size: Our biggest concern was our finger length. We have both quite small palms but long fingers. Do you have any measurement for the fingers?
posted in: Questions, rental questions
Here is the approximate size for glove.
I’ll be moving around Japan before the climb but I already sent an email request to the hotel (waiting for confirmation) if it would be possible for them to receive the gear prior to my arrival. I can check the size of the item at the night of July 6 because that’s when I will arrive at Tokyo. I’m just worried about the shoe size, if it doesn’t match can I still return for size change by night of July 6?
posted in: Questions, rental questions
This question has these situation: Her Hotel check in: July 8 She wish to receive gear on July 6th, that … Read More
I would like to rent for 5 days. How much more do I have to pay for renting 2 items? Is it possible to rent for 5 days?
posted in: Questions, rental questions
Yes, it is possible to rent for 5 days. For ordering, please select 3days trip, the add comment that you … Read More