What to do if you lost the prepaid shipping voucher for return.
Your rental gear package will be delivered to you soon. As soon as you receive it, you will find the … Read More
Why delivery to Airbnb could be a reason of trouble?
Delivery to Airbnb apartment is possible if you receive 100% OK permission from your host, and host also has to … Read More
What to do if you have forgotten to send back a part of your used gear.
If you have forgotten to send a part of your used gear, please send gear back to us by following … Read More
How to return used gear?
How to return Don’t be afraid. Everything is easy and simple! STEP1 Packing Please pack everything back to our … Read More
Why rental gear delivery service is convenient?
If you consider about rental gear delivery service, you might encounter some questions, “Is this service really convenient?” We explain … Read More
Used gear drop off point
Sending back your used gear? Many drop off point available in all over Japan! Convenience store (24 hours shop) Drop … Read More
I was wondering if you guys deliver at apartments? I’ve stayed with a friend of mine in Japan while I’m out here I’ve read you guys deliver at hotels
Hi we can deliver to your friend’s apartment but the address have to be correct and detail. And you have … Read More
Gear Size in detail
Here is more detailed size for gear. This will be helpful to choose your right size. If you need to … Read More
I’ll be moving around Japan before the climb but I already sent an email request to the hotel (waiting for confirmation) if it would be possible for them to receive the gear prior to my arrival. I can check the size of the item at the night of July 6 because that’s when I will arrive at Tokyo. I’m just worried about the shoe size, if it doesn’t match can I still return for size change by night of July 6?
This question has these situation: Her Hotel check in: July 8 She wish to receive gear on July 6th, that … Read More