My Mt.Fuji tour has been canceled. Can I get refund for rental gear?
I am sorry to hear that your tour has been canceled. However, we follow our policies in any situation and … Read More
The trail has been closed. Can I get a refund?
I am sorry to tell we are not possible to make a refund because of the weather condition. Even if … Read More
Can I send back the used gear from anywhere in Japan?
Yes, Our partner delivery company “Yamato transport” has branch shops and stores anywhere ALL OVER JAPAN. So you can send … Read More
I tried to order but my credit card payment keeps failing. What should I do?
Thank you very much for trying to send your booking order. We will make an invoice for you to be … Read More
I do not receive any confirmation email.
Please contact us via email: info@kobeoutdoor.com You can also contact us by our contact page. Normally we reply to … Read More
Do you allow me for the last minutes rental order?
Yes, we are accepting short notice booking We ship the gear immediately. If the rental order has been made … Read More
Do you accept short notice rental booking?
Yes, we are accepting short notice booking. We ship the gear immediately. If the rental order has been made … Read More
I would like to rent Rain Trousers only. Is it possible?
Renting rain trousers only is possible, however, the price stays the same. If you do not need the rain … Read More
I would like to change the ordered size before you ship to us.
If you would like to change the gear size before we ship to you, please email us. Please contact us … Read More
I would like to add some gear before you ship to me. Is it too late?
If you would like to add some other items, The quickest way is to place your additional order again from … Read More